Bio-Hazards

• Vehicles with bio-hazards that include, but isn’t limited to, vomit, urine, and blood will not be cleaned. This is for our safety.

Completion of Service

• When service is done for a vehicle, owner has the right to check and review the work. If owner notices something missed, we will fix it.

• Payment in full is expected as soon as service is complete.

• Details can take anywhere from 30 minutes to 4 hours. It all depends on what the client has requested.

Address & Location

• [MD] If you are getting a mobile detail, we require the address when the client reaches out so we can accurately adjust the travel fee.

Payments

• Cash or check is preferred!

• We do also accept electronic forms of payment such as Venmo and CashApp.

• Once payment has been sent, refunds will not be issued.

• If client has underpaid, the rest will be asked for on the spot. If the client cannot pay full amount in that instance, an invoice will be sent to collect the remaining payment.

Cancellation, Emergencies, & No-Shows

• If the client cancels a scheduled detail, we require at least a 24 hour notice otherwise a small fee may be charged.

• If a client no-shows, a small fee will be charged.

• If client shows up late to a scheduled detail, that is perfectly fine. We will not be able to guarantee that the detail will be as expected before the next customer; price will be adjusted accordingly.

• If the client cancels due to an emergency, we understand as things happen that you can’t control. No fee will be charged.

• If the client needs their vehicle back mid-detail, we would appreciate at least a 10 minute notice so we can get the vehicle ready. We will send an invoice for the amount of work completed on the car and will gladly continue the detail another time if requested to.

Pricing

• Listed prices are NOT firm. Those prices are most likely going to be what is charged, but we do have the right to adjust the prices based on the vehicles condition. Client will receive notice if the price changes.

• Changes in price could be due to, but not limited to, excessive amounts of junk, extra requests mid-detail, etc.

Bulk Scheduling

• You are more than welcome to schedule multiple vehicles at one time. We will give the client a time estimate for the number of vehicles.

• A 15% discount will be applied if the client requests 3 or more vehicles to be detailed.

Drop Off & Arrival Procedures

• After the vehicle has been dropped off, we ask for the client to have ride to go run errands, go home, or do other things while the detail is completed.

• The place we do detailing is our residence, so we will not allow clients to hangout inside the house, garage, etc.

• Client will receive a 30 minute warning before the detail is complete.

• We ask that the client be ready to come pickup the vehicle at any given time.

• [MD] We require access to a water source such as a garden hose spout.

• [MD] We will notify the client when we are 15-30 minutes away